Site Manager
Location: Tacoma, Washington
Description: Tacoma Housing Authority is at the momment seeking for Site Manager right now, this career will be ordered in Washington. More details about this career opportunity please give attention to these descriptions. 1 . PURPOSE OF POSITION The purpose of this position is to ensure that THA's properties are safe, enjoyable places to live, efficient to operate, good neighbors, attractive assets to their neighborhoods and fully compliant with all governing program rules. These programs include, but are not limited to the public housing program, the tax credit program, the project based Section 8 program, project based Housing Choice Vouchers, and bond funding. This position supervises a group of employees engaged in the property management of a designated site. This position is also responsible for the preparation and oversight of the operating budget for that site. The position plans, administers, monitors, implements and ensures compliance with all regulatory and policy requirements and the attainment of all goals and objectives associated with the housing management functions and to do this is a highly effective and professional manner. The Site Manager shall perform all these responsibilities in service to THA’s social justice and business mission to assist low-income households and other customers, and to do so in ways that aspire to programmatic and administrative excellence.
Examples of Duties:
2. ESSENTIAL DUTIES AND RESPONSIBILITIES 2.1 Tenant selection, leasing and lease enforcement (a) Ensure maximum occupancy of units; (b) Oversee and enforce resident annual re-certification and associated occupancy and leasing forms; review and approve all rent calculations for annual and interim recertification; (c) Collect rent in full and on time; (d) Enter into repayment agreements with residents who are delinquent in rent; (e) Pursue lease terminations when appropriate and pursuant to applicable rules; document and build case for lease terminations; cooperate with THA’s attorney to prosecute eviction court proceedings; appear in court as a witness when appropriate. 2.2 Site management and maintenance (a) Respond to tenant and management calls for repairs and emergencies. Review requests for warranty or other service coverage before assigning work to personnel or requesting third party vendor services. Contact system service representatives as necessary; (b) Ensure that vehicles, equipment and tools are in good working condition. Determine the need for special equipment and materials for specific projects in order to assure the availability of materials at time of work or to prepare necessary requisitions; (c) Estimate cost of materials and time required for a variety of repair and maintenance projects. Requisition, receive, allocate and deliver materials, supplies and equipment as needed using an automated inventory system; ensure a minimum of stock-outs; (d) Conduct physical inventories at all locations. Monitor, record and report the presence and condition of THA assets. Assist in the acquisition, documentation and maintenance of competitive telephone and/or written quotes for materials or services; (e) Procure general supplies as needed to operate property(s); (f) Assist in periodic site inspections for proper repair and maintenance; (g) Walk the sites daily inside and out to monitor for needed work, including picking up of litter and debris; (h) Inspect maintenance and contractor work to ensure that work is of high quality, timely, and conforms with work schedules, specifications and/or contracts; (i) Maintain a control system to assure the timely completion and recording of all required actions such as lease renewals, recertifications, reasonable accommodations, grievance hearings, legal actions (including evictions), and application responses, filing and file destructions; (j) Establish, monitor and maintain property and resident records in manual and automated format and provide comprehensive reports to the Property Manager and Director as appropriate and required; (k) Supervise and/or perform the collection, computerized posting, and bank deposit of rents, charges and fees. 2.3 Customer service and community relations (a) Meet regularly with residents, resident organization, police, and neighborhood organizations to ensure open communication and positive relations; (b) Maintain positive and constructive external relations with community and real estate organizations, and prospective sources of eligible residents and rental information; (c) Monitor and ensure strong on-site presence and visibility in all resident areas in the performance of management; (d) Participate in mediation of disputes in accordance with established policies and procedures; (e) Review security log and initiate appropriate response(s) to ensure lease compliance and community safety. Identify and recommend plan of action for areas of community safety improvement; (f) Facilitate resident social, cultural, educational, and safety programs including fire drills; (g) Manage referrals of residents to social services; (h) As appropriate, act as liaison between residents, administration, and law enforcement and social service agencies. Assign and supervise the compilation of a listing of social services support agencies in the area for program participants; (i) Receive, investigate and resolve resident complaints and suggestions; (j) Provide excellent customer service. 2.4 Federal leased housing assistance program and public housing program (a) Coordinate with other departments to incorporate updated Public Indian Housing (PIH) notices, changes to CFR, and other regulatory requirements; (b) Maintain a highly proficient knowledge of detailed federal leased housing regulations, specifically Public Housing and Housing Choice Voucher Programs; (c) Attend and participate in professional membership organizations affecting federal/state leased housing programs; (d) Work closely with Community & Supportive Services (CSS) staff and Property Management staff to engage and assist families at risk for eviction; (e) Participate with other service providers, staff and volunteers in communicating and coordinating available services. 2.5 Supervision and leadership (a) Supervise and guide staff using management practices that develop and retain highly competent and highly performing employees; (b) Establish meaningful job objectives and monitor achievement of those objectives; (c) Evaluate job performance of direct reports at regular intervals; (d) Build and maintain effective relations with a workforce that includes both union and non-union staff. 2.6 Administrative (a) Contribute to the establishment and maintenance of written department policies and procedures and the monitoring of their effectiveness; (b) Create and maintain a highly ordered system of record keeping; (c) Support department director in creation and administration of budget. 2.7 Employee accountability (a) Present a professional image as a representative of THA; (b) Maintain a high degree of confidentiality relative to work performed; (c) Establish and maintain effective professional working relationships with co-workers, management, partner agencies and the community. 2.8 Ethical standards and compliance with THA policies Fulfill all duties and responsibilities with a high level of integrity, honesty and adherence to agency policies and rules. 2.9 Diversity THA’s staff, its clients, and the staff of community partners are diverse in many ways, including diversity by race, national origin, language, sexual orientation, age and disability. THA considers this diversity to be an important asset. All THA employees must engage diverse people in constructive and effective ways as supervisor, colleague, business partner, and/or service provider. 3. SECONDARY POSITION TASKS 3.1 Accompany or assign a designee to accompany specialist inspecting fire alarm system, elevators, extermination of units and other activities/services under contract. 3.2 Perform Assistant Site Manager responsibilities as needed. 3.3 Maintain and enforce illegal parking activities. 3.4 Serve as a member of committees, as directed. 3.5 Perform related duties or responsibilities as assigned.
Typical Qualifications:
4. POSITION REQUIREMENTS AND QUALIFICATIONS 4.1 Educational level and experience Various combinations of education, experience and training may qualify an applicant. The following is a typical way to be qualified. (a) Associate degree or equivalent experience preferred; (b) Two or more years of increasingly responsible experience in the property management field with an agency or property management firm required; (c) Two or more years experience with tax credit, multi-family project based Section 8, and/or bond financed properties strongly preferred; (d) Two years experience in supervisory capacity; (e) Prior experience with housing authority or in real estate, property management, maintenance management, housing management, or human services including relations with clients, customers and members of the general public, preferred. 4.2 Knowledge, skills and abilities Possess or acquire and maintain a high level of expertise in the current and evolving principles and practices in the following areas: (a) Thorough knowledge of all functions and activities related to housing property management; (b) Extensive knowledge of procedures and practices pertaining to the selection process, eligibility criteria, rental and income limitations contained in assisted housing programs; (c) Considerable knowledge of leasing agreement procedures, interim recertification process, public housing standards and housing quality standards inspection; (d) *For tax credit, multi-family project based Section 8, and/or bond financed properties only : Extensive knowledge about tax credit, multi-family project based Section 8, and/or bond financed properties; their requirements and regulations; (e) Working knowledge of applicable Housing and Urban Development (HUD) Housing Programs regulations; (f) Considerable knowledge of federal, state and local laws, regulations, handbooks and other issuances affecting Authority housing programs and operation; (g) Knowledge of housing options, community resources and services for low-income families, elderly persons and persons with disabilities preferred; (h) Considerable knowledge of the problems commonly encountered by applicants and residents regarding housing acquisition and relocation; (i) Knowledge of the principles and practices of budget preparation and administration; (j) Expertise in the principles of supervision, training and performance evaluations; (k) Negotiations skills a plus; (l) Demonstrate an ability to get along with others effectively; to lead and inspire, to build teams and manage conflict; to participate as a team member; and to give and accept criticism constructively; (m) Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read, write and interpret documents of a technical nature; (n) Able to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals; (o) High level ability to plan projects effectively, manage their timely implementation and effectively use the agency’s Project Data Base and other management tools; (p) Can attend to highly detailed work accurately and efficiently; able to organize and work independently in an environment of frequent interruptions; (q) Have a high regard and ability to meet schedules and time lines; demonstrate excellent ability to work independently with little direction; (r) Ability to engage a wide variety of people with a high level of professionalism, courtesy and good humor, including culturally, socially and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues; (s) Show a strong commitment to maintain confidentiality in all assignments as directed; (t) Possess a high degree of proficiency in Microsoft Office products, including Word, Excel, and Outlook and otherwise to be effective without close clerical support; (u) Share THA’s social justice mission to serve low-income persons and to provide service in a way that aspires to standards of administrative and programmatic excellence. 4.3 Certification/Registrations Must have and maintain a valid driver's license with acceptable driving record and auto insurance. 5. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that an employee must handle to successfully perform the essential functions of this job. The job’s activities occur primarily in indoor office settings: (a) Occasional standing, walking, sitting, using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching or crawling; talking or hearing; occasionally lifting and/or moving up to 25 pounds; (b) Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus; (c) While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time; (d) The noise level in the work environment is usually moderate.
Supplemental Information:
Note:
The above job description is not comprehensive. The job responsibilities may include other duties. This job description also does not constitute an employment agreement between THA and the employee. THA may change the job duties as it determines to be necessary or useful to meet its needs.
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If you were eligible to this career, please give us your resume, with salary requirements and a resume to Tacoma Housing Authority.
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This career will be opened on: Wed, 22 Aug 2012 20:25:59 GMT