Support Enforcement Officer 3 08634 (TR)
Location: Seattle, Washington
Description: State of Washington is at the momment seeking for Support Enforcement Officer 3 08634 (TR) right now, this vacancy will be situated in Washington. For complete informations about this vacancy opportunity please give attention to these descriptions. Our Vision is:
Safe, healthy individuals, families and communities
Our Mission is:
The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships.
Our Values are:
Excellence in Service Respect Collaboration and Partnership Diversity Accountability The Department of Social and Health Services (DSHS), Economic Administration (ESA), Division of Child Support (DCS) is recruiting for one position that is located in the Seattle DCS Office.
As a designated lead worker, this position provides direction and training to lower level professional staff that collects, establish and enforces child and medical support in the Federal Title IV-D program of the Social Security Act, Washington State Child Support Laws and Policies. This includes auditing the work of other professional staff, developing training or improvement plans, training new staff and long-term staff, and developing procedures.
This position provides direct service to clients, establishing, modifying, and enforcing financial and medical child support obligations. A support Enforcement Officer 3 works independently as the Department's representative. making critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions. A Support Enforcement Officer 3 has delegated authority to determine child support obligations and debt. In absence of supervisor/ SEO 4 coordinates specific assigned duties.
Duties:
Duties included, but are not limited to: Works with parents and/or their attorneys/advocates to establish child support obligations and potential sanctions which may be imposed should they not comply; As lead worker, trains staff in all aspects of child support collections/enforcement; Reviews work and explains child support laws and procedures; Maintains technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team; Audits work and work flow of lower level professional staff to meet Federal and State guidelines and deadlines; Assists supervisor/SEO 4 in developing and implementing training plans and performance management plans; First line of contact for conflict resolution of debt and other child support related concerns of customers; May work more difficult child support cases that could involve multiple jurisdictional or multi government and/or Tribal child support orders and debt periods; Provides ongoing technical and interpretive assistance regarding policies and procedures to assigned staff and may provide backup coverage for team members who are absent; Reviews and makes determination on child support distribution issues; Independently establishes Administrative Child Support Orders by researching and locating income information, calculating financial and medical child support obligations, calculating arrears balances as required, preparing and serving legal notices, and negotiating settlements as appropriate; Analyzes , Interprets, and applies State, Federal, Tribal, and International laws pertaining to legal determination of paternity and establishment and enforcement of financial and medical child support; Independently negotiated debt payment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses.
Qualifications:
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
Two years as Support Enforcement Officer.
DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
Knowledge of: State statutes and Federal regulations and policies Federal case processing standards Court decisions Attorney General's opinions Departmental regulations relating to dependent children, obligor parents and other debtors Legal rights and remedies in support enforcement, paternity proceedings and collection of accounts receivable Principles and practices in probate, domestic relations, bankruptcy, labor/employment, business, insurance, Tribal, administrative, Federal and State tax, real and personal property, pension, procedural, military, secured transactions and debtor/creditor laws Techniques for skip tracing and locate processes, using both electronic and conventional methods of skip tracing Techniques of interviewing, accounting and collection practices Methods of obtaining information regarding financial backgrounds and child support program eligibility Time Management and work prioritization Communication with supervisor and/or management about work process status, requests, and training needs State of Washington policies and procedures for personnel and labor relations Project management techniques
Ability to: Resolve problems effectively Provide ongoing technical and interpretive assistance on policies and procedures of the department to the agency staff under the direction of this position Conduct Training Comprehend statutes, court decisions, departmental regulations and programs available to qualified applicants Interview applicants to obtain all information necessary for support enforcement services using customer service skills Write and speak clearly, concisely, accurately, professionally, and effectively Diffuse emotionally charged contacts and redirect the conversation to resolution Communicate complex issues and processes in a manner understandable by a diverse public Learn and utilize computer systems , internet and imaging applications effectively Examine and analyze information to determine responsibility for support or debts due the State in connection with public assistance Work professionally with key stakeholders, contracted services, tribes and community partners Utilize a computer and peripherals at least six hours per day to effectively manage an assigned caseload Use the telephone extensively, at least four hours per day to communicate with clients, partners and the general public Maintain confidentiality in and outside the workplace Work within a team environment utilizing excellent interpersonal skills Maintain high standards of work attendance and punctuality As directed, demonstrate processes and assist coworkers
Supplemental Information:
NOTE: This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment.
NOTE: State employees may be required to provide their own transportation when motor pool vehicles are unavailable. Employees will not be reimbursed for out-of-pocket costs for damages and deductibles related to their privately owned vehicles.
SPECIAL NOTE: Attention to detail is important to the successful completion of your application for this position.
- Carefully review your application before submitting .*
HOW TO APPLY:
Please note that initial screening will be solely based on the contents and completeness of the “work experience†section of your application in NeoGov. In order to be considered for this position you MUST apply online and complete the entire Application. A resume mailed, emailed attached to or embedded within the application will not substitute for the “work experience†section of the application.
The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants.
The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 664-3061. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
If you have questions regarding this position, please call Jill Schroopp at 206.341.7115.
Should you have questions about completing the online application, BEFORE you submit your application , please contact the recruiter at 360-664-3061.
Or for a faster response, please email: esarecruiters@dshs.wa.gov
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If you were eligible to this vacancy, please send us your resume, with salary requirements and a resume to State of Washington.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Tue, 28 Aug 2012 11:54:31 GMT
Apply Support Enforcement Officer 3 08634 (TR) Here