Supervisor-Operations - FMG - Franciscan Center for Weight Management-Federal Way
Location: Federal Way, Washington
Description: Catholic Health Initiatives is at the momment seeking for Supervisor-Operations - FMG - Franciscan Center for Weight Management-Federal Way right now, this job will be designated in Washington. Detailed specification about this job opportunity please give attention to these descriptions. Job Summary:
Supervises and evalu! ates the daily activities of the assigned patient access staff in accordance with established business objectives and applicable regulatory requirements. Incumbents oversee activities to make sure they are conducted in a cost-effective and efficient manner, meet customer needs and are compliant with internal policies/standards/procedures and applicable regulatory requirements.
Work includes: 1) supervising assigned staff (e.g. hiring, training, scheduling and evaluating) engaged in maintaining/supporting patient access services, including appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling, and other administrative activities in accordance with established operating standards, 2) serving as critical conduit/liaison with various internal departments in coordinating and troubleshooting various business-related issues; 3) attending site-based meetings/activities and providing operational performance data for inte! gration, 4) problem-solving, troubleshooting and appropriate e! scalation of issues to higher-level management, and 5) identifying opportunities to streamline current operations and implementing approved procedural changes.
Work is performed in accordance with established standards/guidelines and requires knowledge of applicable regulatory requirements sufficient to ensure compliant operations and to exercise judgment and critical thinking in addressing operational and/or regulatory issues. Also requires expertise in supervising and evaluating the work of support staff. An incumbent works with higher level management on major operational or business decisions prior to implementation.
This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements is consistent between locations.
An incumbent is located either behind-the-scenes, interacting with patients on the phone or at t! he front desk, interacting with patients directly.
Essential Duties:
Staff Supervision and Development:
Schedules, supervises and evaluates the work of assigned staff in accordance with established procedures; assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that staff are qualified and properly trained to perform assigned job duties; interviews job candidates and makes employment and other personnel decisions in accordance with established guidelines; orients employees and holds regular staff meetings to keep employees appraised of all matters relevant to successful job performance; approves timecards; communicates performance standards and evaluates employee performance; counsels employees, providing constructive feedback and recognizing results achieved; participates in performance management activities and resolves technical issues referred by subordinates as bey! ond their scope of authority.
Acts as first line of escalation! for all patients and assigned staff to resolve patient relations matters in a timely and courteous manner
Supervises the daily operations of assigned support functions (including appointment scheduling, registration, check-in/check-out, collections, referrals, surgery scheduling,
and other administrative duties) to ensure that all activities are conducted in a timely and cost-effective manner and in accordance with professional standards, budget constraints, internal policies/standards/procedures and/or applicable legal/regulatory requirements.
Ensures patient information is entered and updated in appropriate systems and are accurately maintained in accordance with clinic policies and procedures.
Identifies opportunities to streamline current operations and implement approved procedural changes.
Oversees the scheduling of depositions/conferences with providers/attorneys billing for services
Participates in work groups/c! ommittees charged with improving patient access processes, procedures and outcomes.
Acts as a liaison between the Clinic and the Patient Access Director’s department to maintain business continuity and ensure policy and procedure compliance.
Collaborates with Billing Office staff to monitor and evaluate operational based causes for denials for purposes of improving denial performance
Prepares reports and provides other data related to operational performance.
Reviews results and provides suggestions to management on how to improve performance, when required
Serves as liaison with various internal departments/staff/providers in coordinating and troubleshooting various business-related issues.
Problem-solves and troubleshoots operational issues and escalates issues to higher-level management, when required.
Sets up and maintains provider schedules to include schedule changes in the system of record.
Coo! rdinates with IT helpdesk for needed repairs on clinic technology (e.g.! phones-computers-printers), and performs similar and incidental duties in a timely manner
Other: Performs related duties as required.
Qualifications
Education/Experience:
High School Diploma or GED and five (5) years of progressively more responsible work experience within a healthcare or like environment.
Bachelor's Degree in office management or closely related field preferred.
Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.
License/Certifications:
None
Additional Responsibilities:
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Adheres to and exhibits our core values:
Reverence:
Having a profound spirit of awe and respect for all creat! ion, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Integrity:
Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Compassion:
Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Excellence:
Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Catholic! Health Initiatives and its organizations are Equal Opportunity Employe! rs.
Job
Nursing - LPN
Primary Location
WA-Federal Way
Shift
Day
Scheduled Hours per 2-week Pay Period
80
Weekends Required
None
Status
Full Time
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If you were eligible to this job, please give us your resume, with salary requirements and a resume to Catholic Health Initiatives.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be started on: Fri, 13 Sep 2013 11:38:02 GMT
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