L&I Program Coordinator
Location: Tumwater, Washington
Description: State of Washington is looking of L&I Program Coordinator right now, this occupation will be placed in Washington. More complete informations about this occupation opportunity kindly read the description below. Passionate about providing excellent customer service? Don’t miss this opportunity. The FileFast Call Center is the first point-of-contact for injured workers to file a claim. The w! ork is fast-paced high volume telephone interaction with injured workers, medical providers, attorneys, employers, or their representatives. You’ll work in the call center assisting customers and obtaining information to create a Report of Accident (application for workers’ compensation benefits). You’ll independently contact customers to gather appropriate information and present complete intake application to the account and claim managers for action. Some of what you will do · Assist customers at first contact with L&I. Direct questions of agency programs and services to appropriate program area. Handle customer service inquiries, problems and requests. · Provide injured workers with required notification of their rights and responsibilities associated with filing a claim for benefits and the information on how to protest or appeal a legal decision. · Communicate effectively with frustrated, angry, suicidal, threatening and verbally abusive workers, documenting ! and report any unresolved hostile customer incidents to superv! isor immediately. · Communicate with customers to obtain necessary information, share outcome of decision and actions, interpret and provide technical assistance. · Accurately keying data into computer, mail or fax claim information to customers following confidentiality rules. · Analyze medical, legal, and administrative factors to make sure application for benefits is complete. · Prep incoming claims for review by the account and claim managers. Manage work from work list, ticklers, incoming calls and assignments from supervisor and lead worker. Who should apply L&I employees with 2 years experience assisting customers regarding inquiries, complaints or problems. What we’re looking for 1. Applicants with superstar phone skills who make customers feel special. 2. Thrive in a high volume fast-paced work environment. 3. Strive to achieve the best results in work product. 4. Promote harmony and a spirit of cooperation in your work group. 5. Know computers and assists ot! her computer users with application upgrades or technical problems. 6. Come to work as scheduled and use leave appropriately. 7. Communicate well in person, by phone and in writing. 8. Accurately type 45 words per minute minimum (typing assessment required). 9. Demonstrated ability to use Word and Excel. 10. Demonstrated ability to maintain strict confidentiality.
Supplemental Information:
This job announcement may be used to fill multiple vacancies Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Prior to any new appointment into L&I a background check, including criminal record history, will be conducted. To apply, follow the "Apply" link above Jobs advertised as Open Continuous will be closed without notice. It is to your advantage to apply quickly. Only complete applications will be considered. Be sure t! o answer all supplemental questions. We’re looking for evidence that ! you have the skills, experience, and abilities indicated in this announcement. Information you provide will be used for deciding who'll be selected for the next step in our process. For more information about the Department of Labor & Industries visit: http://www.lni.wa.gov/ OR Contact us at: Jobs@LNI.wa.gov Persons with a disability, who need assistance in the application process, or those needing this announcement in an alternative format, may call (360) 902-9152. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1. The State of Washington is an Equal Opportunity Employer
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to State of Washington.
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This occupation will be opened on: Fri, 12 Apr 2013 12:57:02 GMT
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