Audit Supervisor for Northwest Center Services @ Amazon

 

Northwest Center Services @ Amazon is hiring!

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Northwest Center Wellness Observation and Response Crew (WORC), provide facilities audit support in the Puget Sound region. WORC help Facility Managers observe trends throughout campus and notate when maintenance and aesthetic standards are not met. Auditors are detail-oriented and identify a range of facilities and maintenance issues in buildings.

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Under the direction of the Assistant Manager, the WORC Audit Supervisor assumes responsibility for all team members and operations. Responsibilities include coaching and developing staff to ensure effective audit execution, perform quality control measures, and partner with both Facilities Management and Northwest Center leadership to improve processes and increase the team’s overall efficiency.

Location: Seattle (South Lake Union, Sodo, Queen Anne), Bellevue, Redmond
Starting Hour Rate: $28.34 per hour | Full Hourly Rate: $28.34 - $33.72 per hour
Schedule: Full-time flexible schedule but typically Monday - Sunday between 6am-6pm
What we can offer:

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) including six free therapy sessions per year
• Opportunity to become a mentor or mentee through NWC’s Mentorship Match program
• Physical Wellness Reimbursement Program - $25 per month
• Student Loan Contribution Program - $50 per month
• Northwest Center is proud to offer its staff an income Protection Benefit to those potentially affected by COVID-19

Check out the entire list of benefits Northwest Center has to offer: http://www.nwcbenefits.com/

** Please submit your resume with your applications. Cover letters preferred **

Key Responsibilities / Essential Functions

Operational Excellence

• Provide management, day to day direction, and leadership to the entire Auditor team.
• Ensure staff are onsite and prepared for operations at scheduled start times; Supervisor is expected to participate in coverage if needed to ensure service level agreements are met, maintaining business continuity.
• Communicating employee call outs to leadership.
• Ensure program service level agreements and operation standards are met or exceeded, inclusive of staffing levels and overall customer satisfaction.
• Plan and develop employee work assignments, ensuring the best use of resources.
• Participate in daily operations; conducting audits, submitting tickets and assisting team members as necessary.
• Lead and participate in additional project related work, delegating as needed.
• Become the subject matter expert of all building operations including, but not limited to, security access levels, facility procedures, vendor points of contact, and any escalation processes.

People

• Responsible for employee development through the evolution of individualized goals and the creation of training plans to ensure that employees achieve the established goals.
• Responsible for training new auditors in all audit functions, system tools and administrative and customer support expectations.
• Responsible for staff performance ensuring that all procedures, processes and policies are understood and followed. Following up with corrective employee conversations as necessary related to employee performance, including additional leadership as necessary.
• Assist management in interviewing, hiring, and termination discussions.
• Contributes to a positive work environment that encourages retention of talent.
• Work collaboratively across the organization with different job levels and departments.
• Foster a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution.
• Attend regular team meetings to discuss updates, concerns, and ideas with leadership.

Needed Experience & Requirements

Education

• Associates degree required, Bachelor’s degree preferred.

Experience

• Minimum 2+ years proven experience as a supervisor or similar management role.
• Minimum 3-year customer service, facilities or administrative support experience.
• Intermediate computer skills in MS Office (Excel, Word, etc.).

Demonstrable Skills

• Commitment to Northwest Center’s mission of inclusion and ability to successfully work in a diverse environment.
• Ability to practice a high level of confidentiality.
• Interpersonal skills to effectively motivate others. Lead change and innovation.
• Manages confidentiality without exception.
• Maintain good judgment in fast-paced, high-stress environments.
• Detailed oriented & thorough, with ability to see the “big picture”.
• Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Attention to detail and accuracy.
• Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
• Regularly seeks new and improved methodologies for enhancing the effectiveness of organization. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.

Working Conditions & Physical Demands

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Ability to walk consistently within a 1.5-mile radius is required.
• Ability to read, write, speak and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
• Ability to work a flexible schedule to meet the needs of the business, including arriving early, staying late on a moment’s notice and occasional evening and weekend shifts.
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
  

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.

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