SUPPORT ENFORCEMENT OFFICER 1, 2 (XR95-97) 07245
Location: Yakima, Washington
Description: State of Washington is presently looking of SUPPORT ENFORCEMENT OFFICER 1, 2 (XR95-97) 07245 right now, this occupation will be delegated in Washington. Detailed specification about this occupation opportunity please give attention to these descriptions. Our Vision is: Safe, healthy individuals, families and communities Our Mission is: The Department of Social a! nd Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships. Our Values are: Excellence in Service Respect Collaboration and Partnership Diversity Accountability The Department of Social and Health Services, Economic Services Administration (ESA), Division of Child Support (DCS) is recruiting to fill three (3) Support Enforcement Officer 2 positions within the Yakima DCS office.
This is an in-training position for a Support Enforcement Officer 2. All levels of the SEO series are encouraged to apply.
Duties:
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Provides direct services to clients, establishing, modifying, and enforcing financial and medical child support obligations.
Works with parents and/or their attorneys to establish child support obligations and potential sanctions which may be imposed should they not comply. Uses de! -escalation skills as necessary during the course of the inter! view/meeting process.
Research and locate income information, calculate financial and medical child support obligations, calculate arrears balances, prepare and serve legal notices, negotiate settlements as appropriate.
Manages an assigned complex high-volume child support caseload, within program standards, policies, procedures, and mandated timeframes while utilizing all appropriate performance measurements;
Reviews, evaluates, and makes initial determinations on requests for services from a variety of sources;
Interprets case information and conducts case actions for needed establishment and/or enforcement of child support and medical support orders in compliance with State laws, rules, regulations, and procedures;
Reviews child and medical support orders for initiation of modification procedures as needed including actual modification and finalization of various administrative orders;
Maintains current knowledge of child and medica! l support laws, rules, policies, and procedures;
Provides professional, timely and responsive customer service to a diverse set of stakeholders including clients or customers, co-workers, other agencies, and the general public while strictly adhering to all laws and policies regarding confidentiality
Qualifications:
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: At the SEO 1 Level Bachelor’s degree from an accredited educational institution
OR
Two (2) years post secondary education and/or AA degree and two (2) years experience in one, or a combination of the following: collection of debts; determining financial responsibility or determining eligibility for programs or services; research into financial backgrounds and claims; adjustment of claims or finance including providing assistance to client/customers regarding inquiries, complaints or problems or child support collection experience in another state.
OR
Four (4) y! ears experience in one, or a combination of the following: collection o! f debts; determining financial eligibility for programs or services; investigation; adjustment of claims or finance including providing assistance to client/customers regarding inquiries, complaints or problems or child support collection experience in another state.
OR
Two years as a Support Enforcement Technician At the SEO 2 Level One year as a Support Enforcement Officer 1
AND
Completion of one year Support Enforcement Officer in training plan.
OR
Equivalent education/experience
DESIRABLE SKILLS AND ABILITIES:
Excellent communication skills and ability to explain complex issues in a manner understandable by a diverse public
Math skills to quickly and accurately calculate support obligations and arrearages
Case management skills as demonstrated by the ability to manage a large, growing, and diverse caseload.
Conflict resolution skills to de-escalate emotionally charged interactions with clients.
Investigative an! d interview skills to find information from a variety of sources, databases, and people in order to confirm clients' location, employer, and assets.
Supplemental Information:
NOTE: This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment. If you pass the online supplemental questionnaire and screening process you will be invited to take an assessment test. This does not ensure an invitation for an interview or that you will be hired.
If you are selected for an interview, you will be required to bring proof of your highest level of education completed.
HOW TO APPLY: Please note that initial screening will be solely based on the contents and completeness of the “work experience†section of your application ! in NeoGov. In order to be considered for this position you MUST apply o! nline and complete the entire Application. Use reference number 07245 when searching for the job announcement. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants. The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative ! format may contact the recruiter at (360) 725-5825. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Should you have questions about completing the online application, please contact the Anthony Distefano at distear@dshs.wa.gov or 360-725-5825.
If you have questions regarding these positions (XR95, XR96. XR97), please call Dennis Gough at 509-249-6026.
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If you were eligible to this occupation, please send us your resume, with salary requirements and a resume to State of Washington.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be started on: Sat, 13 Jul 2013 07:04:53 GMT
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