Cafe Manager
Location: Seattle, Washington
Description: Specialty's Cafe' & Bakery is presently looking of Cafe Manager right now, this vacancy will be dwelled in Washington. Further informations about this vacancy opportunity kindly read the description below. Specialty's Cafe & Bakery , a healthy concept that focuses on quality and guest service is expanding! We have over 40 stores and are rapidly expanding in California and the Pacific Northwest. We are proud to say that we achieve our goals by recognizing every team member’s contributions and efforts; by fostering a work environment that is motivating, fast-paced, and fun; and by strongly encouraging a work-life balance.
We are currently looking for a superstar Cafe Manager to join our South Bay team!
The Cafe Manager leads the Specialty’s Café Team Members to provide our online and in store customers with an extraordinary experience that meets or exceeds Specialty’s service standards and objectives. The Cafe Manager reports directly to the General Manager.
Essential Functions - GENERAL:
1. Open (or Close) the Cafe using designated Cafe Manager Checklists
2. Ensure Team Members comply with all Policies and Procedures, including Team Member Position Checklists
3. Activate and/or Deactivate security alarms as needed
4. Prepare deposits and reconcile cash drawers and safe from previous shifts
5. Bring daily deposit to Bank
6. Support Catering Manager with any catering needs
7. Conduct Succession Planning 1on1s with designated Team Members
8. Other projects/duties as assigned by the General Manager
Essential Functions - SPECIFIC:
Assist in Administrative functions as delegated by General Manager such as:
- Ensure Cost of Labor (COL) budget is being met through effective labor planning and scheduling Including applicable breaks and meal periods
- Office Supply Orders
- Uphold Brand Standards of Coffee Partner
- Be the Service Specialist â€" Creates a culture of Extraordinary Service:
- Maintain an average of 90% on all Mystery Shops
- Create action plans as necessary
- Greet customers within 10 seconds of entry (Greet Fights)
- Find a way to say “YES†to ensure an extraordinary experience
- Execution of Specialty’s Fantastic 5 Customer Service procedure
- Action Oriented â€" Works with a sense of urgency. Accomplishes tasks at or faster than allotted times
- Customer Focused â€" Acts in a manner to best serve our customers; whether online or in café
- Integrity & Trust â€" Acts and speaks in an honest manner with everyone. Takes responsibility for actions and results
- Ethics & Values â€" Adheres to the Specialty’s Values and beliefs during both good and tough times
- Approachability â€" Easy to approach and talk to. Communicates in a respectful manner
- Sizing Up People â€" Good judge of talent. Provides good analysis of peers and others
- Composure â€" Remains calm and positive even in times of crisis or difficulty. Maintains a positive influence in the café
- Total Quality Management â€" Continually meets or exceeds expectations for delivering quality products and services
- Motivating Others â€" Creates a climate in which Team Members feel important and want to do their best
- Time Management â€" Meets deadlines with quality results. Provides an example of “sense of urgency†to others
- Delegation â€" Clearly and comfortably delegates both routine and important tasks and decisions. Shares responsibility
- Spirit of Service â€" Focuses on serving team, company and in-cafe and out-of-cafe customers
- Energy â€" Projects and inspires a high sense of urgency and strong leadership skills while maintaining attention to detail
- Interactive â€" Comfortably interacts with all Team Members, management & customers to accomplish essential functions
- Communication â€" Practices attentive and active listening with all Team Members, management and customers
- Math Skills â€" Basic Math Skills to ensure proper counting, ordering, inventory, etc
- Computer skills â€" Operate in Excel, Word & Outlook. Operate within our internal systems & on the web as necessary
- Multi-task skills â€" Effectively completes multiple projects at once while keeping an organized workspace
- Decision Making â€" Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment
- Read, write and communicate effectively in English with all levels of the organization
- Physical requirements:
2. Climbing, reaching, walking, sitting, grasping, repetitive motions, visual acuity, hearing and a great deal of smiling
3. Able to bend and lift up to 50 lbs
4. Work standing up for sustained periods of up to 4 hours
- 1-2 years of restaurant supervisory experience or 90 days in a Trainer position within Specialty’s Café & Bakery.
Specialty’s Café & Bakery is an equal opportunity employer and offers an environment which treats all of our employees with mutual trust and respect. We encourage open and honest communication and recognize creativity.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Specialty's Cafe' & Bakery.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be opened on: Mon, 30 Jul 2012 23:35:37 GMT