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Are you an energetic go-getter who enjoys connecting with people? Do you have great vision for design? Do you enjoy working in a fast-paced environment? If that describes you, we're looking for you!
You will be providing information in response to inquiries about orders and accounts. The ideal candidate must possess the ability to exceed expectations in completing tasks through all communication portals of customer service.
An important aspect of this role is relationship building and the ability to work on a staggered schedule to ensure adequate department coverage. This full-time position (with benefits) will be working remotely for the time being in our high-volume call environment.
NOTE: All applicants MUST complete the Typing AND Written Communication skills tests when submitting their resumes for consideration.
About us:
Millman Multimedia is the parent institution of Nations Photo Lab, Artsy Couture, GreekYearbook and UnDigital. What began as a startup with three employees has expanded to a team of more than 200 employees, working in more than 100,000 square feet of office and production space. Today, Millman Multimedia continues to grow and develop based on clear company values and strong strategic initiatives.
At Nations Photo Lab , we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers' memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.
Primary Responsibilities Include:
- Communicate via inbound and outbound phone calls, as well as email and chat
- Effectively manage phone, email, and/or chat online workflow
- Enthusiastically and professionally address customer questions and concerns regarding their order while also managing account information
- Process orders while communicating all essential customer account information
- Complete a weekly one-on-one meeting with the team leader and director
- Apply coaching to improve customer service, interpersonal and communication skills
The successful candidate will have:
- 2+ years of proven customer support experience, contact center experience in a high volume call center environment
- Prior phone/chat/email customer support experience in a call center environment
- Exceptional typing ability (50 wpm)
- Strong phone contact handling skills and active listening
- Familiarity and experience with CRM technologies, such as MS Office, Zen Desk, and data processing systems
- Strong keyboard skills
- An interest in print media, photography, or similar industry helps but is not required
Education: High school diploma or equivalent
Remote: Job Type: Full-time
Job Type: Full-time
Pay: $15.50 - $18.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 2 years
Shift:
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
