Job Description
Job:
Front Desk
EEOC:
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Admin Support
Status:
Non-Exempt
Department:
Front Desk
Position Overview: Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect balances, copays, and manage the flow of traffic in the office.
Responsibilities:
- Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
- Scan appropriate documents into EMA.
- Verify insurance benefits and eligibility.
- Collect outstanding balances, deductibles, copays due at the time of check-in.
- Ability to multitask
- Schedule patient's follow-up appointment
- Answer multi-line phones and handle the patient's needs or directly to the appropriate party.
- Call patients to remind them of upcoming appointments.
- Schedule new, follow-up appointments and adjust existing appointments.
- Respond to voicemails, in a timely manner.
- Maintain schedule templates for multiple doctors.
Required Skills/Abilities:
- Personality and demeanor to deal with the public or distraught patients.
- Basic office skills to perform a variety of clerical duties such as typing and filing.
- Good organizational skills.
- Be empathetic and calm
- Excellent communication, organizational, and time management skills.
- Customer service, computer, and telephone skills.
- Meticulous attention to detail.
Qualifications:
- Excellent communication, organizational and time management skills.
- Customer service, computer, and telephone skills.
- Meticulous attention to detail.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Must be willing to travel if need for business needs.
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