SUPPORT ENFORCEMENT OFFICER 1, 2 (JX21) 11611
Location: Tumwater, Washington
Description: State of Washington is at present looking to employ SUPPORT ENFORCEMENT OFFICER 1, 2 (JX21) 11611 right now, this occupation will be settled in Washington. More details about this occupation opportunity please give attention to these descriptions. Washington State Department of Social and Health Services (DSHS)
Our Vision is:
Safe, healthy individual! s, families and communities
Our Mission is:
Transforming Lives
Our Values are:
Honesty and Integrity * Pursuit of Excellence * Open Communication
Diversity and Inclusion * Commitment to Service
The Department of Social and Health Services, Economic Services Administration (ESA), Division of Child Support (DCS) is recruiting to fill one (1) Support Enforcement Officer 2 position in the Retained Support Team within the Olympia DCS office, located in Tumwater, Washington.
This is an in-training position for a Support Enforcement Officer 2. All levels of the SEO series are encouraged to apply.
Duties:
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Provides direct services to clients, establishing, modifying, and enforcing financial and medical child support obligations.
Works with parents and/or their attorneys to establish child support obligations and potential sanctions which may be imposed s! hould they not comply. Uses de-escalation skills as necessary ! during the course of the interview/meeting process.
Research and locate income information, calculate financial and medical child support obligations, calculate arrears balances, prepare and serve legal notices, negotiate settlements as appropriate.
Manages an assigned complex high-volume child support caseload, within program standards, policies, procedures, and mandated timeframes while utilizing all appropriate performance measurements;
Reviews, evaluates, and makes initial determinations on requests for services from a variety of sources;
Interprets case information and conducts case actions for needed establishment and/or enforcement of child support and medical support orders in compliance with State laws, rules, regulations, and procedures;
Reviews child and medical support orders for initiation of modification procedures as needed including actual modification and finalization of various administrative orders;
Maintains current! knowledge of child and medical support laws, rules, policies, and procedures;
Provides professional, timely and responsive customer service to a diverse set of stakeholders including clients or customers, co-workers, other agencies, and the general public while strictly adhering to all laws and policies regarding confidentiality
Qualifications:
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: At the SEO 1 Level Bachelor’s degree from an accredited educational institution
OR
Two (2) years post secondary education and/or AA degree and two (2) years experience in one, or a combination of the following: collection of debts; determining financial responsibility or determining eligibility for programs or services; research into financial backgrounds and claims; adjustment of claims or finance including providing assistance to client/customers regarding inquiries, complaints or problems or child support collection experience in anothe! r state.
OR
Four (4) years experience in one, or a combination ! of the following: collection of debts; determining financial eligibility for programs or services; investigation; adjustment of claims or finance including providing assistance to client/customers regarding inquiries, complaints or problems or child support collection experience in another state.
OR
Two years as a Support Enforcement Technician At the SEO 2 Level One year as a Support Enforcement Officer 1
AND
Completion of one year Support Enforcement Officer in training plan.
OR
Equivalent education/experience
DESIRABLE SKILLS AND ABILITIES:
Excellent communication skills and ability to explain complex issues in a manner understandable by a diverse public
Math skills to quickly and accurately calculate support obligations and arrearages
Case management skills as demonstrated by the ability to manage a large, growing, and diverse caseload.
Conflict resolution skills to de-escalate emotionally charged interactions with! clients.
Investigative and interview skills to find information from a variety of sources, databases, and people in order to confirm clients' location, employer, and assets.
Supplemental Information:
NOTE: This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment. If you pass the online supplemental questionnaire and screening process you will be invited to take an assessment test. The invitation may arrive by email or phone call. Please make sure your contact information is updated within your application. This does not ensure an invitation for an interview or that you will be hired.
If you are selected for an interview, you will be required to bring proof of your highest level of education completed.
HOW TO! APPLY: Please note that initial screening will be solely based on ! the contents and completeness of the “work experience†section of your application in NeoGov. In order to be considered for this position you MUST apply online and complete the entire Application. Use reference number 11611 when searching for the job announcement.
The information provided in the Work Experience section of your online application must support your selected answers in the Supplemental Questionnaire. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants. The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service! animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5825. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Should you have questions about this recruitment, contact Anthony Distefano at distear@dshs.wa.gov or 360-725-5825.
If you have questions regarding this position (JX21), please call Tammie Hazlett 360-644-6980.
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If you were eligible to this occupation, please deliver us your resume, with salary requirements and a resume to State of Washington.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Thu, 07 Nov 2013 01:19:54 GMT
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