Description
POSTING NO.
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2345
JOB TITLE:
Clerk I Tower & Control - Delay Operator
DEPT/DIV:
Operations Admin
WORK LOCATION:
Various
FULL/PART TIME
FULL
DEADLINE:
July 13 2023
Metro-North Railroad reserves the right to remove this posting prior to the Application Deadline.
Opening
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service and rewarding opportunities to its employees.
Responsibilities
Delay Operators are responsible for recording events adversely affecting the performance of Metro-North Railroad (MNR) train operations as well as third party train performance operating on Metro-North territory.
The essential functions include, but are not limited to:
- Receive information from Operation Control Center (OCC) personnel regarding all train delays within MNR service territory.
- Record all failures that effect MNR train operations by entering information into the late train system (LTS).
- Receive and electronically record data on AMTRAK system performance.
- Compile information in order to complete and distribute operation reports on a timely basis.
- Receive and prepare supervisors injury reports for daily operations report.
- Assist Chief Rail Traffic Controller during service disruptions by administratively handling minor delays and recording information.
- Review Chief’s log and observe train board to identify possible causes of delays.
- Communicate with other departments regarding causes of delays.
- Analyze data for themes and trends to assist with identifying causes of delays.
- Perform additional clerical duties as assigned.
Qualifications
REQUIRED:
- High School Diploma, General Equivalency Diploma (GED), or Test Assessing Secondary Completion (TASC).
- Ability to type a minimum of 35 words per minute.
- Must successfully qualify on all three shifts within a thirty day (30) period.
- Must be available to be on call for assignments.
- Ability to perform in a fast-paced, highly visible environment where priorities are constantly changing.
PREFERRED:
- Experience working in a fast-paced environment.
- Experience working in a position with significant responsibility.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to learn quickly; ability to quickly and accurately perform basic mental mathematical calculations; reading comprehension ability; interpersonal skills; customer service oriented; time management skills; skilled in exercising independent judgment; ability to anticipate and analyze problems and take corrective actions; must be able to evaluate a situation to make decisions and work under pressure; written and verbal communication skills; ability to multi-task; must be able to function effectively under changing priorities; knowledge of operating and safety rules; knowledge of physical characteristics; must have strong attention to detail; knowledge of computer systems and word processing; ability to perform in a fast paced environment; ability to shift between extremely busy times and prolonged downtime; must be safety conscious.
Rate of Pay
The starting rate for this position is $29.67 per hour (70% of the full rate). The annual wage progression scale is as follows: Year 1=70% > Year 2=70% > Year 3=75% > Year 4=80% > Year 5=85% > Year 6=85% > Year 7=90% > Year 8=100%. The 100% full rate of pay is $42.39 per hour.
This salary is non-negotiable, based on the TCU-TC Collective Bargaining Agreement.
MNR Health Insurance & Vacation
As a full-time employee, you are eligible for the following health and welfare benefits.
Our benefits program provides flexibility, protection, and value through:
- Health care benefits, including medical, dental, and vision plans
- Employee Assistance Program
- Welfare Benefits, including basic and optional life, dependent life, basic and optional Accidental Death and Dismemberment Insurance
- Disability benefits
- Flexible Spending Accounts, including a Health Care Account and Dependent Care Account
- Retirement benefits, including a retirement plan, 401(k) and 457 savings plans
Seniority
New employees will establish seniority in the Brotherhood of Railway, Airline and Steamship Clerks, Freight Handlers, Express and Station Employees (TCU-TC) the union representing Clerk I – Delay Operators, in accordance with the union's current collective bargaining agreement.
Members of TCU-TC are subject to an initiation fee and monthly membership dues.
Assignments
Ability to work various days, shifts, and locations is required.
Other Information
As an employee of Metro-North Railroad you may be required to complete a New York State financial disclosure statement, if you earn more than $105,472.00 or if you hold a position designated as a policy maker.
Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
DETAILS OF PHYSICAL ACTIVITIES:
- Excellent communication skills required
- Ability to carry paper materials for distribution
- Color vision required to read track layout and switch indicators
DETAILS OF WORKING CONDITIONS:
- Works primarily in an office environment
- Must be able to work various days, shifts and locations
- Must be available to be on call for assignments
- Works primarily with others, but must also be able to work independently
- Ability to perform in a fast paced, highly visible environment where priorities are constantly changing
Selection Criteria
Due to the competitive nature of the selection process, not all qualified candidates who meet the minimum requirements for the position are guaranteed an interview. To be selected for a position, one must meet the following criteria: (1) satisfy the minimum requirements listed in the job posting, (2) if applicable, successfully pass a written and practical exam, (3) satisfy a background investigation (including but not limited to, employment, education, and criminal history), and (4) pass a verbal interview. Metro-North may also require the applicant to undergo a physical ability test, and, if the Company extends a conditional offer, may require him or her to undergo a medical examination, which may include toxicological testing. Failure to pass any step within the hiring process will result in the disqualification of your application.
Additional Criteria for Current Employees: Current Metro-North employees must be in active service to be eligible for consideration. Agreement Employees applying for a position outside of their present craft are required to have worked in your current union for at least one (1) year preceding the Application Deadline to be eligible to apply for a posted position, and have completed the agreed upon formal training commitment, including on-the-job training or lock-in requirement, if applicable (for example: Signal Trainee, Foreman-In-Training, etc.). If you are transferring to another craft, you may be required to forfeit your seniority in your present union. Non-agreement employees must have worked in your current position for a minimum of one (1) year preceding the Application Deadline. Along with a background investigation (including but not limited to, employment, education, and criminal history), employees are also subject to an internal investigation, which includes an evaluation not limited to discipline records and performance assessments.
We offer a competitive salary and a comprehensive benefits package. If interested, please apply online at www.mta.info
Based on evaluation of education, skills, experience, and interview.
How to Apply
MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.
Equal Employment Opportunity
ALL APPLICANTS MUST APPLY ONLINE TO BE CONSIDERED. METRO-NORTH NO LONGER ACCEPTS HARD COPIES OF RESUMES.
Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.
If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.
When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA-HQ holidays), 8:30am - 5:00pm.
EMPLOYEES WHO DO NOT APPLY ONLINE VIA THE INTRANET MAY BE DISQUALIFIED FOR FURTHER CONSIDERATION FOR THIS POSITION.
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
