Job Description
Essential Duties and Responsibilities:
- Works with the Quality Assurance (QA) Manager to ensure that the needs of the QA staff are being met; and keeps the QA Manager informed as needed;
- Prepares and mails correspondence as directed; accepts, date stamps, and distributes incoming mail; notes incoming mail in automated system, including data entry and scanning documents; re-mails returned correspondence as necessary;
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Responds to public, participant, and owner inquiries with general information and assistance regarding the HCVP and the QA Division;
- Receives incoming telephone calls and e-mail inquiries, ascertains the purpose of the calls/inquiries and utilizes judgment to determine which calls/e-mails can be responded to personally, which can be directed to the supervisor and which can be referred elsewhere;
- Enters and retrieves data from the computer system(s); performs basic research and fact-gathering assignments, including but not limited to pulling files and historical documents; compiles information for reports; and provides information and assistance to DCHA employees, participants and owners;
- Assists in setting up receivables;
- Prepares draft replies to general correspondence for supervisor’s review; provides clerical support to various staff members; assists with the preparation of documents for bulk mailings, typing, filing, and other distributions;
- Files and keeps organized accurate QA division records; performs document scanning as needed;
- Ensures that adequate forms and documents, as utilized by QA staff, are readily available for usage and are professionally reproduced;
- Types forms and other administrative materials as needed;
- Tracks staff leave; prepares time and attendance for the division; and upon request, conducts related audits;
- Receives, logs, and tracks complaints and subsequent QA actions; reviews and maintains various logs;
- Supports HCVP front desk with assisting participants and landlords as needed;
- Performs other related duties as assigned
Job Requirements
High School diploma or equivalent from an accredited school; at least three (3) years related experience and/or training; or the equivalent combination of education and experience which meet the minimum qualifications requirement may be substituted.
The District of Columbia Housing Authority (DCHA) conducts pre-employment screening on specified positions, which may include but is not limited to a criminal background check, drug and alcohol testing, verification of academic credentials, licenses, and certifications, and/or verification of work history.
This position has been designated by the department to require a drug and alcohol screening and background check. Finalist(s) for this position will be subject to drug and alcohol testing and will be required to consent to a pre-employment background check as a condition of employment.
Technical Skills
To perform this job successfully, an individual should have strong working knowledge of the use of personal computers and various software packages such as Microsoft Word, Excel, and Outlook; and must be able to learn other computer software programs as required by assigned tasks. Must be able to operate common office equipment
