Support Enforcement Officer 3 (HG53) 11996
Location: Olympia, Washington
Description: State of Washington is at present recruited Support Enforcement Officer 3 (HG53) 11996 right now, this occupation will be depute in Washington. Further informations about this occupation opportunity please give attention to these descriptions. Our Vision:
Safe, healthy individuals, families and communities
Our Mission:
Transforming Lives
Our Values:
Honesty and Integrity Pursuit of Excellence Open Communication
Diversity and Inclusion Commitment to Service The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Division of Child Support (DCS) is recruiting for two (2) positions within DCS Headquarters in Olympia.
Duties:
As a designated lead worker, this position provides direction and training to lower level professional staff that collects, establishes, and enforces child and medical support in the Federal Title IV-D program of the Social Security Act, Washington State Child Support Laws and Policies. This includes auditing the work of other professional staff, developing training or improvement plans, training new staff and long-term staff, and developing procedures.
This position provides direct service to clients, establishing, modifying, and enforcing financial and medical child support obligations. A Support Enforcem! ent Officer 3 (SEO3) works independently as the Department's r! epresentative, making critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actions. A Support Enforcement Officer 3 has delegated authority to determine child support obligations and debt. In absence of supervisor/SEO 4, coordinates specific assigned duties.
As a lead worker, it is essential that the successful candidate is able to maintain and strengthen existing relationships with tribal stakeholders and have knowledge of intergovernmental agreements and processes, tribal sovereignty and government-to-government relationships.
Duties include, but are not limited to: Works with parents and/or their attorneys/advocates to establish child support obligations and potential sanctions which may be imposed should they not comply; Meetings with these parents and/or advocates are often difficult, hostile, and/or emotionally charged. The SEO must maintain a professional approach at all ! times, using de-escalation skills as necessary during the course of the interview/meeting process. As lead worker, trains staff in all aspects of child support collections/enforcement; Reviews work and explains child support laws and procedures; Maintains technical expertise amidst constant changes in laws, policies, and procedures in order to be a resource for the team; Audits work and work flow of lower level professional staff to meet Federal and State guidelines and deadlines; Assists supervisor/SEO 4 in developing and implementing training plans and performance management plans; First line of contact for conflict resolution of debt and other child support related concerns of customers; May work more difficult child support cases that could involve multiple jurisdictional or multi government and/or Tribal child support orders and debt periods; Provides ongoing technical and interpretive assistance regarding policies and procedures to assigned staff and may provide backu! p coverage for team members who are absent; Reviews and makes determina! tion on child support distribution issues; Independently establishes Administrative Child Support Orders by researching and locating income information, calculating financial and medical child support obligations, calculating arrears balances as required, preparing and serving legal notices, and negotiating settlements as appropriate; Analyzes , Interprets, and applies State, Federal, Tribal, and International laws pertaining to legal determination of paternity and establishment and enforcement of financial and medical child support; Independently negotiates debt repayment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses.
Qualifications:
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: Two years as Support Enforcement Officer.
DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: Knowledge of: State statutes and Federal regulations and policies Federal c! ase processing standards Court decisions Attorney General's opinions Departmental regulations relating to dependent children, obligor parents and other debtors Legal rights and remedies in support enforcement, paternity proceedings and collection of accounts receivable Techniques of interviewing, accounting and collection practices Ability to: Comprehend statutes, court decisions, departmental regulations and programs available to qualified applicants Interview applicants to obtain all information necessary for support enforcement services using customer service skills Write and speak clearly, concisely, accurately, professionally, and effectively Learn and utilize computer systems , internet and imaging applications effectively
Supplemental Information:
HOW TO APPLY:
Please note that initial screening will be solely based on the contents and completeness of the “work experience†section of your application in NeoGov. In order to be consid! ered for this position you MUST apply online and complete the entire Ap! plication. A resume mailed, emailed attached to or embedded within the application will not substitute for the “work experience†section of the application. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants.
The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the appl! ication process or this job announcement in an alternative format may contact the recruiter at (360) 725-5806. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
To be considered you must apply online at www.careers.wa.gov . Use reference number 11996 when searching for the job announcement. If you have questions regarding these positions (HG53, VZ13), please call Alex Donnelly 360.664.5286 .
Should you have questions about completing the online application, please contact the recruiter, Wendy Brand, at 360-725-5806 or by email at Wendy.Brand@dshs.wa.gov .
- Carefully review your application before submitting .* You may NOT reapply to this posting for 30 days
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If you were eligible to this occupation, please send us your resume, with salary requirements ! and a resume to State of Washington.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation will be started on: Wed, 20 Nov 2013 01:35:12 GMT
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