Billing Account Service Representative Job
Location: Spokane, Washington
Description: Travelers is at present recruited Billing Account Service Representative Job right now, this vacancy will be reside in Washington. Detailed specification about this vacancy opportunity please give attention to these descriptions. Solid reputation, passionate people and endless opportunities.
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
SUMMARY:
Report to Account Service Supervisor. Responsible for providing customer service, billing, account reconciliation, remittance processing, and collection support to maximize Commercial Lines cash flow. Work with agents, insureds and internal CL departments to ensure prompt and accurate premium receipt and appropriate resolution of past due accounts. Provides customer service and information to insureds and agents; through telephone inquiries.
PRIMARY DUTIES:
Responsible for the identification, research and resolution of insured and agency billing issues. Consult with supervisor and/or CL Regional Controller as required to involve them in complex billing issues. Provide Commercial and Specialty Billing Operations with information and/or analysis on recent trends involving specific agencies and on Underwriting, Service or Audit issues impacting financial results. Through direct contact with agents and insureds, negotiate and resolve billing and remittance discrepancies in a timely manner. In this capacity, arrange appropriate payment plans and/or authorize appropriate settlement arrangements for uncollectible premium. Negotiate solutions to adversarial problems in a positive manner, provide a high level of customer service while maintaining a continued focus on maintaining cash flow. Work with appropriate parties to develop solutions within authority levels. Research and resolve complex statements of balance (STOB) and/or aged outstanding premium and commission amounts. Prepare account payment histories, manual account bills and legal notices of cancellation to be sent to agents and insureds. Through direct contact with insureds, arrange appropriate payment plans to collect premiums or to authorize appropriate settlement arrangements for uncollectible premium. Authorize cancellation of policy for non-payment, if appropriate. Coordinate special billing as needed with internal staff areas (Marketing, Service, Premium Audit, etc.). Ensure reporting to home office is timely and accurate. Prepare and submit all uncollectible items to appropriate collection agency and/or local collection attorney. Follow up and monitor as necessary to ensure appropriate action has been taken. Maintain the appropriate level of customer service to internal contacts (i.e. Marketing, Service, Premium Audit) and external customers (i.e. insureds, agents, collection vendors). Provide assistance to both internal and external customers and team members to develop solutions to billing problems. Ensure documentation of issues is current and complete. Act as liaison for problem resolution for customers and other departments. Research policy processing and premium audit questions regarding account related problems with external and internal customers. Respond to agents' and insureds' questions and issues regarding billing and collection by providing information and documentation to substantiate company's position. Participate in special projects and assignments, as business needs dictate.
WORK EXPERIENCE:
Knowledge of insurance and billing a plus . Accounting knowledge Strong customer service orientation. Strong telephone skills. Experienced in the use of pc-based and mainframe base4d software applications. Demonstrated experience in a team environment. Detail oriented, with good analytical and organizational skills. Good communication skills. Proven ability to prioritize work and balance multiple tasks.
OTHER:
Business Knowledge-Working knowledge of Commercial Lines business and cash flow related to billing and collections. Clear understanding of how individual/team responsibilities impact cash flow and financial reporting. Working understanding of audit systems. Knowledge of cancellation and endorsement issues. Clear understanding of the interdependent relationship between accounting, underwriting and agents. Self Management-Prioritize work and accomplish tasks within established time frames. Perform efficiently and accurately. Identify opportunities to streamline or eliminate functions. Work proactively toward problem resolution. Is resourceful in gaining input to solve problems. Evaluate information needs and demonstrated efficient research skills. Make quick and informed decisions. Communication Skills-Carefully listen to internal and external customer needs to help develop appropriate solutions. Present corporate perspective in an effective and persuasive manner. Understand, synthesize and convey complex data. Interact effectively at different levels and with different audiences (in different situations). Represent the department in a positive and professional manner. Clearly express ideas, recommendations, etc. verbally and in writing. Listen to and understand what others are saying. Share information with peers, keep team informed and maintain a confidence. Negotiation Skills-Demonstrated ability to effectively settle complex sensitive customer issues. Utilize a win-win style to negotiate and resolve disputes. Technical Skills-Understand Commercial Lines billing systems (especially Direct Bill, CAP, PABS, ASSET systems, General Inquiries, CAPTIS, Check Rec, CARMA and Issue System Inquiries). Thorough knowledge of all workflow specific to functions (i.e., Cash, Cancel, Audit, Underwriting).
Customer Focus - Act with a sense of urgency and ownership. Identify customer needs and take apporpriate action to exceed those needs. Demonstrate a commitment to exceeding customer expectations. Effectively build trust relationships. Self Management - Take responsibility for decisions and actions. Take responsibility for own performance and development. Is Flexible. Work well independently and in a team environment. Establish and maintain effective working relationships. Manage own work while striving to meet goals. Use effective time management to ensure customer satisfaction and appropriate workflow. Demonstrate investigative and independent problem solving skills. Take initiative to utilize skills and knowledge on a daily basis. Develop a high degree of trust through demonstrated personal integrity, ethics and a commitment to do the right thing.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job Category : Finance & Accounting
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Travelers.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sat, 04 Aug 2012 19:52:19 GMT
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